Find the perfect handmade gift, vintage & on-trend clothes, unique jewellery, and more lots more. If interested in a custom 'legit vintage' item that you don't see available for sale, please feel free to reach out to me to inquire about the possibility of making one for you, as well as allow for 1-2 weeks production time.
Review of Unique-Vintage
114 reviews
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114 Reviews From Our Community
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Start your review of Unique-Vintage
6/13/19
Historically, I bought swing dresses and 50's era clothes from another site. I found Unique-Vintage because I was hoping to find more affordable products. Their prices are great and I just received my order today. I was worried that the quality might be compromised since I was paying less, but that is not an issue at all. I purchased five tops, a dress and a pair of capri jeans and they all look beautiful and well-made. When I placed my order, I spelled my email address wrong and didn't have a way to confirm or track my order. I sent the contact form through their website and someone replied within a couple of hours, fixing the issue! I'll definitely be placing more orders with them.
5/29/19
I had an issue with a dress I ordered and the customer service representative that helped me was friendly, knowledgeable, and so helpful. Not only did she take care of getting me a replacement dress, she gave me excellent fashion advice. My new dress arrived in record time for my event.
5/27/19
Terrible Service!
I purchased several items and paid for express shipping. It has been over two weeks! I have attempted to contact UV via email and phone numerous times and have gotten zero response. I am beyond frustrated!! I will never order from this site again.
I purchased several items and paid for express shipping. It has been over two weeks! I have attempted to contact UV via email and phone numerous times and have gotten zero response. I am beyond frustrated!! I will never order from this site again.
5/7/19
I bought a dress from this site and I have no complaints. The dress looks exactly like the picture and fit true to size. The shipping was fast and I received my order in a little over a week. I've gotten so many compliments and I feel like a Disney princess. If you read the dress descriptions they let you know if it runs big or small and if the material has any stretch so you can make a better informed purchase. I would give this site a try despite some of these bad reviews, the dresses are too pretty to pass up
4/16/19
Noch nie habe ich mit einer Firma so schlechte Erfahrungen gemacht, wie mit Unique Vintage.
am 20. Jan. 2019 bestellt hieß es zunächst, die Lieferung erfolge innerhalb von 10-20 Tagen, zudem hieß es, ab einem Wert von 150 Euor müsse kein Versand gezahlt werden. Trotz einer Bestellung von 170 euro musste ich 15,50 Euro Versand bezahlen. Zudem hieß es auf einmal, die Hose sei nicht Lieferbar und alles werde zusammen versandt.
Meine Bitte, die Bestellung zu stornieren, da ich das Kleid für einen besonderen Anlass benötigt hätte, wurde nicht angenommen.
Heute, den 16.04.2019 - nahezu drei Monate später ist das Paket angekommen. Hierauf musste ich noch Zollsteuer von 67 Euro bezahlen - darauf hat mich keiner hingewiesen und ich habe keinerlei Hinweis auf der Website gefunden.
Diese Firma ist für mich absolut unten durch, dies werde ich auch an meine Bekannten weiter geben.
Regina Hegele
am 20. Jan. 2019 bestellt hieß es zunächst, die Lieferung erfolge innerhalb von 10-20 Tagen, zudem hieß es, ab einem Wert von 150 Euor müsse kein Versand gezahlt werden. Trotz einer Bestellung von 170 euro musste ich 15,50 Euro Versand bezahlen. Zudem hieß es auf einmal, die Hose sei nicht Lieferbar und alles werde zusammen versandt.
Meine Bitte, die Bestellung zu stornieren, da ich das Kleid für einen besonderen Anlass benötigt hätte, wurde nicht angenommen.
Heute, den 16.04.2019 - nahezu drei Monate später ist das Paket angekommen. Hierauf musste ich noch Zollsteuer von 67 Euro bezahlen - darauf hat mich keiner hingewiesen und ich habe keinerlei Hinweis auf der Website gefunden.
Diese Firma ist für mich absolut unten durch, dies werde ich auch an meine Bekannten weiter geben.
Regina Hegele
4/14/19
Our experience with Unique Vintage was excellent. The product quality was beyond expectation. Shipping arrived on time and the boxing was very professional. I highly recommend this company. We are already putting in our next order.
Thanks
Vinny NYC
Thanks
Vinny NYC
4/2/19
I ordered a beautiful 1940's style red strapless dress for a special occasion. It was on final sale. It said it came with a bolero. I received it and it did not have the bolero. I called Unique Vintage. They didn't seem to apologetic. And they found out they no longer had the bolero or any bolero in any size. I checked after I spoke with them and they are still selling this set! They did not offer me a coupon for the hassle or anything to maybe make this experience a little easier to deal with. They sent me a shipping label and said within a week I'd have my money back. I really would expect more from a company, especially since now I have to hurry and find another formal dress before I can even get my money back in order for a new dress to show up on time. This was my first time ordering and my last.
3/18/19
Although I wasn't happy with my recent purchase, the customer service was great and quick! Much appreciated!
3/13/19
My friends know how much I love shopping at UV, so they bought me gift certificates for my birthday. I added the gift certificates and thought that they were saved into my online account, so I threw away the papers. You can imagine where this is going...I discovered that the gift certificates were not saved and had a minor stroke (this was probably user error on my part).
I thought that it was a total loss, but contacted UV's customer service just in case. Maura Cardona was kind enough to respond in less than 24 hours and asked me for some additional information. She found the unused gift certificates and send me a code to be used in their stead! I love the clothing and the customer service every time I shop in store or online. I wish there were more locations (really miss the Huntington Beach store).
I thought that it was a total loss, but contacted UV's customer service just in case. Maura Cardona was kind enough to respond in less than 24 hours and asked me for some additional information. She found the unused gift certificates and send me a code to be used in their stead! I love the clothing and the customer service every time I shop in store or online. I wish there were more locations (really miss the Huntington Beach store).
3/10/19
Although the items are priced high, the quality of the clothing is by far the best. I cannot stop myself from ordering from this company, the fit is amazing, there is not one piece I have ordered that did not fit to a tee. The customer service is good, when I had some trouble with delivery they were quick to compensate me and deposited back to my credit card the shipping fee cudos to Unique Vintage , I will continue to purchase from them
2/27/19
Recommended by my sister, I had ordered 2 pieces and somehow have not received them after 4 weeks. I wrote in and query about them.
Customer service was very efficient in response, providing me with all the information.
The next day, I received my items. I LOVE them!!
Kudos to Unique Vintage customer service team!
Excellent service with good quality products.
Customer service was very efficient in response, providing me with all the information.
The next day, I received my items. I LOVE them!!
Kudos to Unique Vintage customer service team!
Excellent service with good quality products.
1/31/19
My feather headpiece arrived with a broken feather. I emailed customer service and they got back to me right away and sent me another headpiece free of charge and overnighted it to me since my event was in a couple of days. Awesome experience and wonderful quality clothing. Will use them again.
1/25/19
I've bought several items from Unique Vintage and I'm always very impressed. I had accidentally purchased two of the same item and contacted customer service. Within 6 minutes I received a friendly reply from Bella who took care of everything! Thanks so much for everything! You guys are the best!
1/22/19
I ordered a dress in November to wear for an event on February 1. It was marked down and listed as 'final sale,' which made me wary, because the reviews for sizing were all over the place, but I really loved the dress and went for it.
*Three weeks later* I got a notice that the dress was 'backordered' (why is a clearance item on backorder and why did it take most of a month to inform me of this?) and was not expected to ship for *another* three weeks. The dress is still for sale at the same price in every size two months later as well. This makes me think the 'markdown' and 'final sale' are just a misleading way for them to get out of returns and exchanges.
I was frustrated but decided to hope for the best, but shop for a backup dress as well.
The dress did not end up shipping until late January, but it did finally arrive.
The good news is, it fits (which is also sort of bad news, because I shopped according to the customer reviews and ordered three sizes smaller than their sizing chart recommended for my measurements- and it fits. It would have been falling off me if I had ordered as the company recommends, with no exchange available). The bad news is it REEKS of cigarette smoke, and I'm now in a time crunch to get it altered in time for the February event. That should not be happening for a dress I ordered in November. Wedding dresses ship faster than this!
The clothing is beautiful, but I can't recommend Unique Vintage as a business and won't be shopping there again. The uncertainty, frustration, and shady business practices aren't worth it.
*Three weeks later* I got a notice that the dress was 'backordered' (why is a clearance item on backorder and why did it take most of a month to inform me of this?) and was not expected to ship for *another* three weeks. The dress is still for sale at the same price in every size two months later as well. This makes me think the 'markdown' and 'final sale' are just a misleading way for them to get out of returns and exchanges.
I was frustrated but decided to hope for the best, but shop for a backup dress as well.
The dress did not end up shipping until late January, but it did finally arrive.
The good news is, it fits (which is also sort of bad news, because I shopped according to the customer reviews and ordered three sizes smaller than their sizing chart recommended for my measurements- and it fits. It would have been falling off me if I had ordered as the company recommends, with no exchange available). The bad news is it REEKS of cigarette smoke, and I'm now in a time crunch to get it altered in time for the February event. That should not be happening for a dress I ordered in November. Wedding dresses ship faster than this!
The clothing is beautiful, but I can't recommend Unique Vintage as a business and won't be shopping there again. The uncertainty, frustration, and shady business practices aren't worth it.
Service
Value
Shipping
Returns
Quality
Hello Emily,
Thank you for your review! We really appreciate your feedback, and are very sorry your UV shopping experience was less than stellar. The Black Velvet Off Shoulder Neckline Cap Sleeve Gown is a special occasion gown. All Special occasion gowns are final sale, but this does not mean they are on clearance or a mark down, they are simply not returnable.
Sadly, the dress was on backorder, and once we realized the dress was not going to arrive by the listed time, we sent an email to all customer to notify them of the delay. The updated date was the week of January 15th, and your order was shipped January 16th. The dress should not smell like smoke, and we would be happy to replace the dress, or if it’s no longer needed it can be returned for a refund. We are very sorry it was received in that condition.
Please let us know if you would like to have your dress replaced, or returned back for a full refund, so that we can get that processed for you.
Sincerely, UV
Thank you for your review! We really appreciate your feedback, and are very sorry your UV shopping experience was less than stellar. The Black Velvet Off Shoulder Neckline Cap Sleeve Gown is a special occasion gown. All Special occasion gowns are final sale, but this does not mean they are on clearance or a mark down, they are simply not returnable.
Sadly, the dress was on backorder, and once we realized the dress was not going to arrive by the listed time, we sent an email to all customer to notify them of the delay. The updated date was the week of January 15th, and your order was shipped January 16th. The dress should not smell like smoke, and we would be happy to replace the dress, or if it’s no longer needed it can be returned for a refund. We are very sorry it was received in that condition.
Please let us know if you would like to have your dress replaced, or returned back for a full refund, so that we can get that processed for you.
Sincerely, UV
1/9/19
I ordered a garment that came with a hole in it. Although I was quite dissatisfied with the product, they refunded the entire purchase price and shipping and their customer service was awesome!
1/9/19
I've been ordering clothes from UV for a long time. I know some complain about the slow shipping but the website does tell you that basic ground FedEx is 6-10 days or you can upgrade to various shipping speeds. So the shipping speed is really up to the customer if they want to select a different shipping speed. They do send you tracking when it's shipped, when it is out for delivery and when it delivers. I had a problem with one order and they fixed it within 20 minutes of my first email. I've had nothing but good service from them since the beginning. I recommend their clothes and shoes. It's not cheap but it is worth the money.
12/17/18
I ordered items for a theme party that took more than two weeks to arrive (where was no estimated shipping time on the site). There was a delay in the company sending out the package, then FedEx took ages, and no communication. One item is apparently non-returnable (not disclosed at time of purchase), the other (which I found for about a quarter of the price on Amazon subsequently) will cost more to return than it could possibly be to ship and restock. I will never shop here again.
12/14/18
As you can see this company has a reputation. They say something is available, and then tell you it's backordered and it will be months before you get it. They can not manage their invintory and distribution. I made a complaint with the Better Buisness Beuro for their shady and unreliable practices. Stay away if you actually want to get the product that you paid for.
Hello Eric,
I’m very sorry that your UV shopping experience was less than stellar. When an item is selected and added to a customer’s shopping cart, we list any backorder notices, and we are very sorry this was not seen when the order was made. Sadly, the item purchased is a backorder, and is not expected until January. You expressed that your order was needed for Christmas, and since that is simply impossible, we proceeded with a cancellation, and a full refund.
We do care for all our customers, and if an item is on backorder we have that listed. The backorder feature is something our customer love as they get to reserve a dress before we sell out for a highly anticipated item. We do not want to deceive our customers in away which is why we always have these notices, but do understand that they can be missed.
We hate losing any customers, and again are very sorry that we were not able to supply you with a good shopping experience.
Sincerely,
Alex
Customer Service Manager
I’m very sorry that your UV shopping experience was less than stellar. When an item is selected and added to a customer’s shopping cart, we list any backorder notices, and we are very sorry this was not seen when the order was made. Sadly, the item purchased is a backorder, and is not expected until January. You expressed that your order was needed for Christmas, and since that is simply impossible, we proceeded with a cancellation, and a full refund.
We do care for all our customers, and if an item is on backorder we have that listed. The backorder feature is something our customer love as they get to reserve a dress before we sell out for a highly anticipated item. We do not want to deceive our customers in away which is why we always have these notices, but do understand that they can be missed.
We hate losing any customers, and again are very sorry that we were not able to supply you with a good shopping experience.
Sincerely,
Alex
Customer Service Manager
11/30/18
I placed several orders duringThanksgiving weekend. A couple of the orders have shipped (shipping is super slow-items are taking nearly two full weeks to arrive!), but two orders have not even shipped yet! I know that they don't fulfill orders in the order received because the order that shipped was placed several days earlier than the one that has not. Yesterday I received an email telling me I was being refunded for one of the Black Friday deals since it is out of stock. The dress in question was up on their site for purchase for 2 days AFTER I placed the order. I asked the customer service rep when my delayed orders will be shipped and she said she has no idea. Customer service is very rude! I asked to speak with a supervisor and the rep ignored my request. They gave me a 30% off discount code for my troubles which is a total joke! I'll no longer be doing business with this company!
Hello Jennifer,
Sadly, due to the influx of orders, and customers purchasing the same item at the same time, some items oversold. We totally understand your frustration, and are very sorry this was your first experience with us. Our team is working around the clock to have all orders shipped as soon as possible. Some items that sold out are still being removed from the site, which is why you might be seeing your sold out item on the site, please do not repurchase, as we are indeed sold out.
We will send you a private email so that we can schedule a call with a manager right away!
Sincerely, UV
Sadly, due to the influx of orders, and customers purchasing the same item at the same time, some items oversold. We totally understand your frustration, and are very sorry this was your first experience with us. Our team is working around the clock to have all orders shipped as soon as possible. Some items that sold out are still being removed from the site, which is why you might be seeing your sold out item on the site, please do not repurchase, as we are indeed sold out.
We will send you a private email so that we can schedule a call with a manager right away!
Sincerely, UV
11/29/18
I would give them zero stars if I could because my experience with this business has been horrible! I ordered a vintage style dress in size medium. For reference I am 5'4' and weigh 125 and wear size 4 or 6, which is typically a size small. But I ordered the medium to be safe and it was cut too small. This wouldn't be a problem if I could easily return it. When I tried to start a return by following the directions on the back of the order, the link they sent didn't work. I tried multiple times from different devices so I know the issue wasn't from my side. I tried to call their toll free number and the business was 'closed' 3 and 1/2 hours before their closing time. I have emailed them but never get a real person to respond. I keep getting the same auto email in response, sending me a link that doesn't work! The whole thing seems a little suspicious to me and I wonder if it is even a credible business.
Hello Teresa,
I'm very sorry for the experience you have had. Sadly, we have suffered a power outage which is why our lines were down, but our power is back up, and phone, live chat, and email are working!
I will be sending you a private message to get your order information to assist you with your return.
Sincerely, Alex
I'm very sorry for the experience you have had. Sadly, we have suffered a power outage which is why our lines were down, but our power is back up, and phone, live chat, and email are working!
I will be sending you a private message to get your order information to assist you with your return.
Sincerely, Alex
10/29/18
I'm not sure where to start. I ordered three items and paid for expidited shipping. 5 days later I had to contact them because my order hadn't even been shipped. The told me, 'so sorry, one of the items isn't available right now' and refunded just that item and shipping fees (btw, I looked online and that item says it is still available). The other two items still haven't shipped and I've had to contact them again to give me the rest of my refund. I would not trust this company in any way, and I will not be doing any business with them in the future.
10/27/18
Daisy herself couldn't find a better dress anywhere!!! Seriously bought my party dress for a 20's theme wedding and it fit my curvy body perfectly and was gorgeous!!!
10/11/18
I see there are a lot of poor reviews on this site but I wanted to share my positive experience with Unique Vintage. I ordered a dress and it had a stain on the collar so I sent an e-mail right away (with pictures) of the stain and first thing Monday someone got back to me with a replacement dress and a shipping label to send back the stained one. It seems to me that most of the complains on here have to deal with back orders or international shipping. Both of which sound like 'user error' to me. I know not to buy things from Europe or Asia because they cost more and they don't arrive half the time. That's not really Unique Vintage's fault, it's more of a USPS/FEDEX/UPS/Customs problem. Just my opinion.
10/10/18
I LOVE the design.. color and construction of my dress ... makes me feel FABULOUS and Cinderella like Adding the shoes ....jewelry and headband from the site completed the LOOK I wanted !!! Brought the dress for my 65 th BD next year at which time I will send pictures then !!!
10/1/18
I ordered a dress over a week ago. Called when I had no notification of shipping. Was told my item was backordered and won't be available for 30 days. This was a Halloween themed dress so that won't work for me. I was not notified in any way that it was backordered. I was told it is on the website. It definitely is not listed as such on the mobile site as I just checked it. I suggested they do better with customer service and email customers this info. I was retold that they list this on the website. Not the best service. I was charged the full amount plus shipping. Am now waiting for my refund. Plus I now receive daily ads from them through e-mail!
Hello Nelly,
We are very sorry for the experience you had. Our Halloween styles are very popular and do have several styles that will be coming very close to Halloween, or after. We like to make notice of this when the item is being added to a customers shopping cart and are very sorry this was not listed for you. We appreciate you taking the time to leave your feedback, and we will use this for future reference.
If you would like to stop receiving our newsletter you can click on the unsubscribe button on the bottom of the emails, or you can email [email protected] so that a customer service agent can unsubscribe you!
Again, we are very sorry for the experience you had.
Sincerely, UV
We are very sorry for the experience you had. Our Halloween styles are very popular and do have several styles that will be coming very close to Halloween, or after. We like to make notice of this when the item is being added to a customers shopping cart and are very sorry this was not listed for you. We appreciate you taking the time to leave your feedback, and we will use this for future reference.
If you would like to stop receiving our newsletter you can click on the unsubscribe button on the bottom of the emails, or you can email [email protected] so that a customer service agent can unsubscribe you!
Again, we are very sorry for the experience you had.
Sincerely, UV
1 rating was submitted through the Sitejabber Browser Extension
Answer:
Hello Crystal, We carry a fabulous array of retro-inspired frocks from an assortment of top pin up designers and all with their own sizing chart. It is best that you compare your own measurements to the sizing chart we have listed. The sizing is true to the sizing chart listed! Here is a link to help you take your measurements, so that they can be compare to the items sizing chart. https://www.unique-vintage.com/pages/dress-sizing-guide Sincerely,
Answer:
Hello Darling! Please use the easy return link below, to help you get your return started. The return instruction are on the back of your packing slip or on our website. https://www.unique-vintage.com/smartreturns/ You will need your reference number and last name. Please follow the instructions provided. You will be printing out 2 papers, one is your return label that goes outside the box, and the other is your return invoice . Please make sure that you save the tracking number so that you can track the progress of your package. RETURN POLICY Items must be post marked within 14 days of the original delivery date. Items must be unworn, with all tags attached. Any returns post marked 15-30 days after the original delivery date will receive store credit only. Final sale items are not eligible for a refund, exchange or store credit. No exceptions. Shipping fees are non-refundable. If you have any questions, please see our full shipping & returns policy, take a look at our FAQ or contact our customer service. Thanks,
Answer:
They charged my cc and three days later they sent an e mail telling me the dress I was expecting anytime is out of stock. I had to tell them I didn't want a different dress.
Answer:
Yes! Depending on the circumstances, shipping fees may apply.
Answer:
Hello Sandra, Thank you for contacting Unique Vintage. All our orders have a 48 hour handling time before shipping, unless otherwise stated. However, the shipping time depends on the shipping option chosen at checkout. We have a few different options that all vary in cost, these live rates are made viewable in your shopping bag, as well as checkout prior to completing your order. You will require Overnight shipping, but we do recommend that you call or live chat us, to ensure timely delivery. Our handling times, might not allow for a Monday delivery, please give us a call so that we can make that happen! Sincerely, UV
Answer:
Hello LouLou! Here are the specific feature on the wedding dress you are interested in! Imported 100% Polyester Dry Clean Only Back Zipper/Double Hook Molded Padded Cups, Soft Underwire, Fully Boned Lined, Tulle Material Has No Stretch Let me know if you need further assistance. Thank you, Alex
Answer:
Hello Darling! Please use the easy return link below, to help you get your return started. The return instruction are on the back of your packing slip or on our website. https://www.unique-vintage.com/smartreturns/ You will need your reference number and last name. Please follow the instructions provided. You will be printing out 2 papers, one is your return label that goes outside the box, and the other is your return invoice . Please make sure that you save the tracking number so that you can track the progress of your package. RETURN POLICY Items must be post marked within 14 days of the original delivery date. Items must be unworn, with all tags attached. Any returns post marked 15-30 days after the original delivery date will receive store credit only. Final sale items are not eligible for a refund, exchange or store credit. No exceptions. Shipping fees are non-refundable. If you have any questions, please see our full shipping & returns policy, take a look at our FAQ or contact our customer service. Thanks,
Answer:
They have a brick and mortar store in California.Apparently I need to enter more characters for me to be able to submit this. Annoying
Answer:
Sometimes you do. I have received a beautiful dress from Unique Vintage, but it came two weeks late. But sometimes they run out of an item before they can notify people that it's out of stock, and then they're terrible about giving refunds.
Answer:
The dress I purchased was very good quality, so I think you will be in good hands. Don't be afraid to contact their customer service if you want more detail on a dress you fancy.
Unique-Vintage Headquarters
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